Processing Time

All orders are carefully packed and processed within 1–2 working days.
You’ll receive a confirmation email once your order has been dispatched.

UK Shipping

We currently ship through Royal Mail, offering secure, tracked delivery options:

• 1st Class Signed For – Estimated 1–2 working days

• 2nd Class Signed For – Estimated 2–4 working days

• Royal Mail Tracked 24 – Fully tracked express service with live email updates

We may also expand to include other trusted UK couriers (such as DPD, Evri, or Parcelforce) to offer cheaper or faster services when available.
If you’d prefer a specific courier or delivery method, please enquire before placing your order and we’ll do our best to accommodate.

International Shipping

Coming Soon – Capsule Company is preparing to expand global shipping options.
We aim to offer competitive, fully tracked international delivery through Royal Mail International Tracked, FedEx, or DHL Express once available.

For overseas orders or courier requests, please contact us directly at sales@capsulecompany.co.uk— we’re happy to provide quotes or explore the best shipping options for your region.

Delays & Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us within 48 hours of delivery.
Our team will resolve the issue quickly with a replacement, investigation, or full refund where appropriate.

Returns & Exchanges

If you change your mind, you may return sealed and unopened products within 14 days of delivery.
To start a return, please contact us first with your order number at sales@capsulecompany.co.uk.

Return Conditions

• Items must be returned in their original, unopened condition

• Return shipping is paid by the customer (unless the item is damaged or incorrect)

• Refunds are processed within 5 working days after inspection

• No returns on opened products, pre-orders, mystery boxes, trading card singles, or used items